Description

Operations Management 4e is a leading introductory text that focuses on the fundamental theory within the production and services industries. The textbook covers the principles underpinning operations management within the South African environment and considers the global macro-environment factors that impact the whole value chain. This new edition draws on the United Nations Sustainable Development Goals which offer a framework for sustainable and forward-thinking operations management. This book is written in clear and accessible language, using examples and case studies to show how theory is applied in practice. It is suitable for undergraduate students who are studying operations management as part of a business science or engineering qualification. Changes to the new edition include: • United Nations Sustainable Development Goals as a matrix referenced throughout the book • A greater focus on sustainability and green issues • Additional information on business process innovation • Discussions on how to leverage technology, including big data, artificial intelligence, machine learning, and cloud computing • The integration between humans and technology • Updated ISO standards.